Customer Care

01
Are your products authentic and made in Korea?
Yes, all products are 100% authentic and sourced directly from verified Korean suppliers.
02
What makes Korean skincare special?
It’s a philosophy of gentle, effective care -focused on hydration, balance, and long-term radiance rather than quick fixes.
Each product is crafted with innovative, skin-loving ingredients like snail mucin, centella asiatica, and fermented extracts to nurture your skin and bring out its healthiest, most luminous version.
03
Do you sell popular Korean brands?
Yes, we carefully select top Korean beauty brands known for quality and innovation.
04
Do you offer samples or mini sizes?
We often include free samples with selected orders.
05
Where can I learn how to use Korean skincare products properly?
Visit our blog for step-by-step skincare guides and product tips.
06
How can I choose the right products for my skin type?
Provide guidance by skin type (dry, oily, combination, sensitive) and link to a guide or filters.
07
How long will shipping take?
Orders within Spain usually arrive in 2–5 business days. EU delivery may take a bit longer.
08
What are the shipping costs?
Shipping costs are calculated at checkout based on your delivery address. Please enter your full address to see the exact shipping fee before confirming your order.
09
What is your return or refund policy?
We accept returns within 14 days if the item is unopened and in its original packaging
Still have questions? contact us.

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