Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will be notified if there is a delay in processing your order.

Shipping Methods and Delivery Time

We offer shipping to the European Union, the United States, and selected other countries. Shipping options and delivery times may vary depending on your location:

  • Standard Shipping:

    • EU: 3–7 business days

    • Rest of the EU: 5–7 business days
  • Express Shipping:

    • EU: 1–3 business days

    • Rest of the EU: 2–4 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and the shipping method you select.

  • Shipping Costs

    • Free standard shipping on orders over €45 for delivery within Spain.
    • Free standard shipping on orders over €65 for delivery to other EU countries.

Please note that shipping promotions and thresholds may vary depending on your location.

Customs, Duties, and Taxes

For orders delivered within the European Union, prices already include VAT and no import duties or customs fees are charged.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this number to track your shipment online.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us at soharikbeauty@gmail.com within 7 days of delivery. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.